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FAQ’s

Frequently Asked Questions

Are there any extra charges or support fees?

There are no additional charges or support fees required. However, SquadDeck has a business model that includes a $1.00 processing fee for each transaction you make. These fees are in addition to the standard subscription costs associated with various packages (Free, Starter, Gold, and Enterprise). Furthermore, the platform integrates with Stripe, allowing organizations to manage their billing and handle both pending and completed charges directly through their admin panels.

Are there any long-term contracts?

No, we don’t require long-term contracts for our users; you can opt for our monthly subscription packages. However, if you prefer a long-term contract for better pricing, we’d be delighted to accommodate you.

Please reach out to us for more details.

 

How long can I use SquadDeck for free?

SquadDeck is free for a limited number of users (players, coaches, teams, etc.) for a lifetime. However, as you expand your team and add more players, you will need to upgrade your subscription.

Please check our pricing plans for more details.

What is the cost of creating a website with SquadDeck?

Our system offers a fully functional website at no cost to you. However, if you’re interested in a custom website, we’d be delighted to meet your specific requirements. Pricing will vary based on your customization needs. For more details, please visit our pricing page to explore subscription fees and custom website costs.

Can I upgrade from a free to a premium plan?

Yes, when you upgrade your account from free to premium, your free account will automatically transition to a premium account. Rest assured, no data will be lost during this process.

For a staff member, can I give limited access to the application?

SquadDeck provides dedicated dashboards for different user roles, Admin can limit their accessibility according to their roles.

  1. Client (Admin): Manages the entire organization, overseeing all aspects of the club or team.
  2. Player: Accesses training schedules, performance metrics, and communication from coaches.
  3. Guardian: Monitors their child’s progress, schedules, and communication from the organization.
  4. Trainer: Manages training programs, tracks player performance, and communicates with players and guardians.
  5. Manager: Oversees team logistics, schedules, and administrative tasks.

Start managing your sports organization now!!! Get SquadDeck for free.

Does SquadDeck Have A Referral Program?

We’re excited to offer an affiliate program to our customers, allowing us to grow together! This opportunity is also available for marketers. Partner with us and unlock new earning potential. Reach out today for more details, and let’s build success together!

How long does it take to set up an account?

Setting up an account with SquadDeck is quick and straightforward, taking only a few minutes. Users can sign up via the website or mobile app by entering basic information such as name, email, and contact details.

Once the account is created, they can begin customizing their settings, adding teams, players, and schedules immediately. With its user-friendly interface, the process is seamless and requires minimal time and effort.

Is it possible for me to cancel my subscription?

Yes, you can cancel your SquadDeck subscription at any time. SquadDeck offers flexible subscription plans, allowing users to upgrade, downgrade, or cancel their plan as needed.

Is it possible to upgrade my subscription plan during my current term?

Absolutely! With SquadDeck, you can upgrade your subscription plan at any time during your current term. The platform provides flexible subscription options, enabling sports organizations to adjust their plans as their needs evolve. Upon upgrading, the changes take effect immediately, granting you access to the new features of the upgraded plan.

For more information on how to upgrade or modify your plan, simply visit the settings in your SquadDeck account or reach out to their support team for assistance.

What is SquadDeck?

SquadDeck is a comprehensive sports management platform designed to streamline the administrative tasks of sports academies, clubs, and organizations. It centralizes player and guardian management, simplifies event scheduling, automates communications, and provides secure payment processing. With features like real-time updates, attendance tracking, performance monitoring, and a mobile app for Android and iOS, SquadDeck enhances coordination between coaches, players, and parents. The platform reduces paperwork, improves operational efficiency, and helps sports organizations focus more on athlete development and team success while maintaining an organized, professional structure.

Can I update game scores?

SquadDeck does not offer a feature for managing live scores. However, you can add information such as scores, records, and attendance to individual player and member profiles.

What sports are covered?

SquadDeck is adaptable to nearly all popular sports worldwide. You can easily tailor SquadDeck to fit the specific needs of your sport or club.

What makes SquadDeck unique?

SquadDeck stands out by offering an all-in-one platform that simplifies the management of multiple teams for sports academies. Its user-friendly interface allows you to effortlessly handle team schedules, player and guardian data, and streamline communication, all in one place.

With SquadDeck, managing multiple teams becomes more efficient, improving coordination and ensuring seamless operations across your entire sports organization.

Does SquadDeck Have A Referral Program?

We’re excited to offer an affiliate program to our customers, allowing us to grow together! This opportunity is also available for marketers. Partner with us and unlock new earning potential. Reach out today for more details, and let’s build success together!

Is SquadDeck safe for my child?

SquadDeck is a secure platform designed specifically for children to create and develop their athletic profile. Hence, it is completely safe to use. This feature makes SquadDeck an ideal tool to facilitate this aspect of the young athletes’ growth.

Is it possible to have a custom email address using my domain name?

SquadDeck offers you with a free website, and you also have the option to integrate it with your existing site. By connecting your domain to professional email services, you can create custom email addresses, such as ‘info@yourclubname.com,’ which will enhance your club’s professional image and facilitate effective communication.

Can we download and export our data?

Yes, SquadDeck allows users to download and export their data. Whether it’s player information, team performance metrics, or payment records, the platform provides tools for exporting data in various formats. This feature ensures that sports organizations can maintain control over their data, create backups, and easily share important information with stakeholders when needed.

What if I need custom features from SquadDeck?

If you require custom features to manage your sports organization seamlessly, feel free to reach out to us. The SquadDeck platform is designed to be flexible and scalable, allowing for customization to meet the unique needs of your sports organization.

Do I need to install any additional software?

No, there’s no need to install any additional software to use SquadDeck. Our platform is entirely cloud-based, allowing access through web browsers and mobile apps for both Android and iOS devices. This means coaches, players, and guardians can manage their sports activities from anywhere without complicated installations. The mobile apps offer full access to all features, ensuring you can stay connected and organized on the go.

Do I need any technical knowledge to use SquadDeck?

No, technical knowledge is not required to use SquadDeck. The platform is designed with a user-friendly interface, allowing anyone to navigate it easily, regardless of their technical expertise. Coaches, players, and guardians can effortlessly manage schedules, communicate, and handle payments. The intuitive system also provides support to help you get started smoothly, ensuring that all tasks are streamlined without the need for specialized technical skills.

How Can I collect payments? online or offline?

Both options are available, you just need to select the option you want while setting up the payments.

How do I collect recurring payments?

When setting up your events or programs with SquadDeck, seamlessly choose your preferred payment method. Simply navigate to the payment type section during event creation, and decide what works best for you—whether it’s cash or hassle-free online payments. It’s that easy!

What are the payment processing charges?

The charges vary based on your chosen payment gateway and how you collect payments from your members. Each gateway has its own fee structure, so we recommend reviewing the specifics of your provider for more details.

SquadDeck offers flexibility, letting you choose the best payment solution that fits your needs!

What payment gateways do you support?

SquadDeck offers seamless payment options with full support for Stripe and PayPal, ensuring a secure and hassle-free experience. At the end of each month, simply renew your subscription via Stripe and keep your sports academy running smoothly with uninterrupted service!

Can I collect both online and offline payments?

Yes, you can collect both online and offline payments.

How do I generate payment reports?

Generating reports, including payment reports, is very simple with SquadDeck. Our system allows you to easily generate and download various types of reports, such as payment reports, unpaid registration fees, member lists, schedules, events, and other activities.

How do I track my unpaid registrations?

You can easily track and manage unpaid registrations with SquadDeck! Our intuitive system lets you filter unpaid members directly from your list, ensuring you never miss a payment. Plus, you’ll receive automatic weekly reminders about pending registrations, and with just a few clicks, you can quickly contact or email members to streamline communication and keep your operations running smoothly.

Is SquadDeck responsible for fraudulent activity on payments?

SquadDeck is designed to provide seamless management for your sports academy or organization, but when it comes to payment processing, we rely on your selected payment gateway(like, Stripe or PayPal). The responsibility for handling any fraudulent activity falls under the payment provider you choose to manage your transactions. Rest assured, SquadDeck integrates with trusted and secure payment gateways to ensure a safe experience, but it is ultimately up to your payment provider to handle such situations.

What are the payment methods?

Collect payments seamlessly from your members, straight into your account with your preferred method—whether it’s Stripe, PayPal, Payoneer, or any major credit card. With full control over your transactions, you’ll enjoy a hassle-free process with no interference from us. Simply check which payment methods are supported on your platform, especially through our easy Stripe integration, and start collecting with confidence.

How do I renew my subscription?

As your subscription approaches its expiration, renewal options will become available in your account one month prior to the expiration date.

To renew your subscription, you would typically follow these steps:

  1. Log in to your account
  2. Navigate to the billing settings section.
  3. Look for renewal options such as “Renew Subscription”
  4. Select your desired plan, review the payment details, and confirm the renewal.

Please feel free to contact us for further assistance. we are always here to help.

What is the cost of a SquadDeck subscription?

SquadDeck offers a free plan for beginners at no cost. The pricing structure is as follows: the Free plan is $0.00 per month, the Starter plan is $19.00 per month, and the Gold plan is $49.00 per month. For larger organizations, we provide an Enterprise plan, which has a price available upon request (POA). You can start without needing to provide a credit card.

 

 

How can I receive a discount?

Our system is completely FREE for beginners! You don’t need to pay or enter any card details until you decide to upgrade from the free plan to the premium plan.

Can we create discount coupons for events or promotional offers?

Absolutely! With SquadDeck, you can easily create discount coupons for events or promotional offers. Whether you’re offering special deals for family members, team events, or exclusive promotions for your players, our discount feature lets you set it all up in just a few clicks. Effortlessly boost engagement and reward loyalty, all within the app!

How much does SquadDeck cost?

SquadDeck is completely free to start! You can access and use all features up to a limited number of users at no cost.

If your organization needs to add more members or players, you can select a subscription plan that best suits your needs. Please check out our Pricing Plans for more details.

How can a child be registered on the system?

Players/members under the age of 18 can be registered under their guardian’s profile. Guardians can manage their child’s profile and complete all necessary actions.

How do I update a registrant’s payment status?

Admins can effortlessly update the payment status for each registrant by selecting the payment status option for individual player. When a player or member completes their payment independently, the status updates automatically—ensuring that you always have accurate and up-to-date records at your fingertips.

Can I generate an invitation link for registrations?

Yes, of course. You can generate a short link that you can share to invite people to register. Also you can send invitation emails.

Can registrants upload documents?

Yes, registrants can upload documents such as identity cards, photos, or any type of file.

How Players Can Enroll in My Sports Organization?

When you start managing your sports organization with SquadDeck, you’ll get a free website or have the option to integrate SquadDeck into your existing website. Members, players, guardians, coaches, and trainers can easily sign up through your organization’s website. Additionally organization admins can add players directly without registration.

How can I check all registrations?

To view all your registrations, navigate to Registration > All Registrations from your admin panel.

How do I track unpaid registrations?

To track unpaid registrations, go to Players and navigate to Unpaid Registrations from your admin panel. You will also receive notifications for unpaid registrants and have the option to export their data.

How do I add players?

Players can be registered to the system through the registration page, and the admin can also add players and assign them to a team using the admin dashboard.

Sign up with SquadDeck and start managing your team members.

What age group is best for using SquadDeck?

Anyone can use SquadDeck. Users 18 and older can register directly, while those under 18 must be registered under a guardian’s profile.

How will team members be notified if I cancel a scheduled event?

When you cancel a scheduled event, all participants will be notified through both a push notification and an email.

Can I export my schedules?

Yes you can export and print a hard copy of your schedule, event, members list etc.

How do I notify team members about the schedule?

When scheduling a game, event, or practice sessions, select the option to notify team members. They will automatically receive notifications via SMS and push notifications.

For more details, please visit Sports Event Management and Scheduling.

Can I sync schedules with external calendars like Google, iCalender?

Yes, you can sync schedules with external calendars.

Can I generate tournament and league schedules?

Yes, you can generate training sessions, tournament, and league schedules for individual teams and various sports. Additionally, you can create different sessions and events, and assign players to them.

For more details, please visit Sports Event Management and Scheduling.

Can I cancel a schedule?

Absolutely! With SquadDeck, you have full control to create and cancel schedules at any time with ease. If an event or schedule is canceled, all participants will receive instant notifications, keeping everyone informed and up-to-date in real time. Stay flexible and keep your team in the loop effortlessly!

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